Terms of Service

1. What ComChannels is

ComChannels is a knowledge-management and publishing platform. You use it to capture, structure and publish Channels — durable, versioned surfaces that communicate your knowledge to an audience you own. By creating an account you agree to these terms.

2. Your content is yours

You own everything you create here: every entry, every version, every published Channel, every Line. You grant us only the licence we need to operate the service — to store your content, back it up, and serve the Channels you have chosen to publish to the people you have chosen to publish them to. That licence ends when the content is deleted.

3. We do not train AI on your content

Your outlines, entries, drafts, Lines, chat messages and uploaded files are never used to train, fine-tune or improve any AI model — ours or anyone else's. The single exception is explicit and per-Channel: if you turn on "Allow AI training" for a specific published Channel, only that Channel's published versions become eligible. Personal Channels and Lines are permanently outside that boundary and have no opt-in.

This is an architectural commitment, not a policy preference. Our Privacy Policy explains what our servers can and cannot see, without euphemism.

4. Plans, credits and what they mean

• Plans are monthly or annual subscriptions. An annual plan is charged once for the year, at the yearly price shown before you pay.
• Credits are the unit of AI work — structuring, chat, generation. Your plan includes a monthly allowance that resets each billing period. Unused plan credits do not roll over.
• Top-up credits are bought separately, are used only after your plan allowance is spent, and do persist between periods.
• Credits have no cash value, cannot be transferred between accounts, and are not redeemable for money.

5. Payments, changes and cancellation

Payments are processed by Stripe. We never see or store your card details.

• Changing plan: your subscription is changed in place and the price difference appears on your next invoice. You are never charged twice for one account.
• Cancelling: open Manage Plan → Billing controls → Open billing portal, which takes you to Stripe. Cancelling stops future billing at the end of the period you have already paid for; you keep your plan until then.
• Failed payments: Stripe retries on its published schedule. If payment ultimately fails, the plan reverts to Free. Your content is never deleted for non-payment.

6. Refunds

Consumed credits are non-refundable, because the AI work behind them has already been done and paid for. For a subscription charge, email support@comchannels.sh within 14 days and we will review it and respond; where a charge was our error, we refund it in full without argument.

7. If you sell access to your Channels

You can charge your audience for a Channel. When you do, you are the seller of your own work and these additional terms apply:

• We keep a 15% platform fee on each payment your subscribers make. The rest is yours.
• Payouts run through Stripe. You complete Stripe's own onboarding (identity and bank details) directly with Stripe, and Stripe pays you on its payout schedule. Until that onboarding is complete we record what you have earned and hold it; nothing is lost by waiting.
• You are responsible for your own taxes on what you earn, and for having the right to publish and sell what you publish.
• You set your prices. You may change or stop a paid Channel at any time, subject to section 8.

8. If you pay to read someone's Channel

What you buy is access to that creator's Channel for the period you paid for. If the creator retires the Channel, you keep your access until the end of the period you already paid for, and your billing stops at that boundary — you are never charged for a Channel that has closed to you. The creator, not ComChannels, is responsible for what their Channel contains and for the promises they make about it.

9. Acceptable use

You may not use ComChannels to publish content that infringes copyright, harasses, threatens or endangers people; to send unsolicited bulk email; to scrape the platform beyond publicly published Channel content; or to circumvent access controls, paywalls or credit limits.

10. Suspension and closing your account

We may suspend or terminate an account that breaks section 9. We make reasonable efforts to warn you first; for severe abuse, suspension may be immediate.

To close your account and have your content deleted, email privacy@comchannels.sh from your account address. We action it within 30 days and confirm when it is done. Self-serve deletion is on our roadmap; until it exists, we will not pretend otherwise.

11. Availability

We work hard to keep ComChannels up, but we do not currently offer a contractual uptime guarantee. The service is provided as is. We are not liable for indirect or consequential loss, and our total liability to you is limited to what you paid us in the twelve months before the claim.

12. Changes to these terms

We may update these terms as the platform evolves. For material changes we will tell you by email and in-app at least 14 days before they take effect.

13. Contact

Questions: support@comchannels.sh. Privacy and data requests: privacy@comchannels.sh.